Refund Policy

Last Updated: September 2026

At IVY Apothecary, we want you to feel confident in every purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will work with you to find an appropriate resolution.

1. Returns & Refunds

1.1 Return Eligibility

We accept eligible returns within 30 calendar days of delivery.

To be eligible for a return, the product must:

• Be unused and unopened
• Be in its original packaging
• Be in the same condition in which you received it
• Include proof of purchase from IVY Apothecary

Certain products may be subject to additional return restrictions for health, safety, or hygiene reasons, as described below.

Please contact us before sending any product back. Items returned without first contacting us and receiving return instructions may not be accepted.

Once your return request is approved, we will provide instructions for returning the product. To remain eligible for a refund, the item must be shipped within 15 calendar days of receiving your return instructions.

1.2 Return Shipping

Unless the product was received damaged, defective, or incorrectly fulfilled, return shipping costs are the responsibility of the customer.

If IVY Apothecary made an error with your order or the product arrived damaged or defective, we will provide appropriate return instructions and, when applicable, a prepaid return shipping label.

2. Non-Returnable Products

For health, safety, and hygiene reasons, certain products cannot be returned once opened.

These may include:

• Opened supplements
• Opened herbal tinctures
• Opened personal care or wellness products
• Products with a broken or removed safety or tamper-evident seal
• Products that have been used or partially consumed
• Personalized or custom products
• Gift cards
• Clearance or final-sale items

Unopened products with an intact safety seal may be eligible for return, provided all other requirements of this policy are met.

If you are unsure whether a product can be returned, please contact us before opening the product.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive a product that is:

• Damaged during shipping
• Defective
• Missing from your order
• Different from what you ordered

please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and, when applicable, clear photographs of the product, packaging, shipping box, and damage.

Once we review the issue, IVY Apothecary may provide a replacement, store credit, or refund, depending on the circumstances.

For products damaged during shipping, please retain the original packaging until the issue has been resolved, as photographs or additional information may be required.

4. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for IVY Apothecary to process an approved return after the returned product has been received and inspected.

After we issue your refund, your bank or credit card provider may require additional time to post the funds to your account. Processing times vary by financial institution.

If you have not received your refund after 15 business days from the date your refund was approved, please contact us so that we can help investigate the status.

5. Exchanges

We generally do not process direct exchanges.

If you would like a different product, the fastest option is to return the eligible item in accordance with this policy and, once your return is approved, place a new order for the desired product.

If you received an incorrect, damaged, or defective product, please contact us before placing a new order so that we can determine the appropriate resolution.

6. Store Credit

In certain circumstances, IVY Apothecary may offer store credit instead of a refund, particularly when a product is not eligible for a traditional return but we determine that a customer-care resolution is appropriate.

Store credit will be issued according to the terms communicated at the time of resolution.

7. Product Performance & Supplements

IVY Apothecary products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated otherwise as permitted by law.

Individual experiences with supplements, herbs, tinctures, and other wellness products can vary. A product not producing the desired individual result does not, by itself, constitute a product defect.

If you have questions about whether a product is appropriate for you, please consult your qualified healthcare professional or contact the IVY Integrative team before purchasing.

8. Promotional & Sale Items

Products purchased during a promotional sale, clearance event, or other special offer may be subject to additional return restrictions.

Any applicable restrictions will be clearly communicated at the time of purchase.

Unless otherwise stated, promotional discounts are not refundable as cash and cannot be retroactively applied to previous purchases.

9. Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.

10. Contact Us

If you have a question about a return, refund, damaged product, or order issue, please contact IVY Apothecary before sending your product back.

IVY Apothecary
15033 Ballancroft Parkway STE 206
Charlotte, North Carolina 28277
Email: Info@IVYIntegrative.com

We are happy to help determine the best resolution for your order.

Nothing in this policy is intended to limit any rights you may have under applicable law.