Shipping policy

Shipping Policy

Last Updated: September 2026

At IVY Apothecary, we carefully prepare and package every order so your herbal formulas and wellness products arrive safely and ready to use. This Shipping Policy explains how we process, ship, and handle orders placed through the IVY Apothecary online store.

1. Order Processing

Most orders are processed within 2–4 business days after your order is placed.

Because many of our herbal products are prepared and packaged with care by our small team, processing times may occasionally be longer during holidays, promotions, product launches, or periods of high order volume.

Orders are processed Monday through Friday, excluding holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that receiving an order confirmation does not necessarily mean that your order has shipped. Your order is considered shipped once it has been handed to the shipping carrier.

2. Shipping Within the United States

IVY Apothecary currently ships orders within the United States.

Available shipping methods and costs will be displayed at checkout based on your shipping address, order size, and available carrier options.

Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates. Once an order has been transferred to the shipping carrier, delivery times are outside of IVY Apothecary's direct control.

3. Free Shipping

From time to time, IVY Apothecary may offer free shipping promotions.

Free shipping offers may be subject to minimum purchase requirements, specific products, promotional periods, or other stated terms. Promotional shipping offers cannot be combined unless otherwise stated.

4. Tracking Your Order

When your order ships, we will send tracking information to the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation is sent.

If your tracking information has not updated for several days, please contact us so we can help determine the next steps.

5. Shipping Delays

IVY Apothecary is not responsible for shipping delays caused by circumstances outside our control, including but not limited to:

Severe weather
Natural disasters
Carrier delays or disruptions
Holidays and periods of unusually high shipping volume
Incorrect or incomplete shipping information
Postal service interruptions
Package routing errors
Other circumstances beyond our reasonable control

If a package is delayed in transit, we will do our best to assist you and provide any information available from the shipping carrier.

6. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If an order has not yet shipped and you notice an error in your shipping address, please contact us as soon as possible at info@IVYIntegrative.com. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.

If an order is returned to IVY Apothecary because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

IVY Apothecary is not responsible for packages delivered to an incorrect address when the address entered at checkout was incorrect or incomplete.

7. Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, IVY Apothecary is not responsible for packages that are lost or stolen after delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

Checking around your home, mailbox, porch, garage, or other delivery areas.
Asking household members or neighbors whether they received the package.
Checking with your local post office or shipping carrier.
Contacting the carrier directly to open a delivery investigation if necessary.

Please contact us if you need assistance navigating a missing-package claim.

8. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your package arrives damaged, leaking, broken, or containing the wrong item, please contact us within 7 days of delivery at info@IVYIntegrative.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the problem
Photos of the product
Photos of the packaging and shipping box, if applicable

Depending on the circumstances, IVY Apothecary may provide a replacement, store credit, refund, or another appropriate resolution.

Please do not discard damaged products or packaging until we have had an opportunity to review the issue.

9. Herbal Products & Temperature Considerations

Our herbal products are carefully packaged for shipment using appropriate containers and protective packaging.

Because our products may contain botanical ingredients and are shipped through varying weather conditions, temporary exposure to heat or cold during transit may occur. IVY Apothecary cannot control temperatures while a package is in the possession of the shipping carrier.

If you have concerns about the condition of an herbal product when it arrives, please contact us promptly so we can review the situation with you.

10. Personalized Herbal Formulas

Personalized herbal formulas are prepared specifically for the individual who ordered them and may require additional processing time.

If you have purchased a personalized formula following an herbal consultation, please allow 2-4 business days for preparation before the order ships.

Because personalized formulas are made specifically for the individual customer, they may be subject to different return or cancellation terms. Please refer to our Refund & Return Policy for additional information.

11. Multiple Items in One Order

If your order contains multiple products, we may ship the items together or separately depending on product availability and fulfillment requirements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

You will not be charged additional shipping fees simply because your order is divided into multiple shipments unless otherwise stated at checkout.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make every reasonable effort to accommodate cancellation requests, but orders that have already been processed, prepared, or shipped may not be able to be canceled.

Personalized herbal formulas that have already been prepared may not be eligible for cancellation.